Return & Refund Policy
Return Policy on Gurjar Phytochem Pvt. Ltd.
15 Days Return Policy
Customer can return all items within 15 Days of receipt of goods. Please ensure that the product is unused. If you are not satisfied with the result of our products. you can contact us at firstname.lastname@example.org. we will take it back within 14 days from the date of delivery. If you have paid by card we will reverse the payment. In case of cash deposit or bank deposit we will issue a cheque in the registered name of the customer.
What should I do if I receive a Damaged item, wrong product or missing units in my order?
If an item is found damaged or incorrect as per description on our website or units are missing as per ordered quantity, please send a snapshot of the outer packaging and products received to our customer care at email@example.com or call us on +91-731-6537286 within 15 days of receipt of the product.
Is there a category specific policy for returns?
Nutrition & Ayurvedic formulations: Products should be received in original packaging and sealed condition. Opened or used boxes will not be accepted as returns. For issues like rashes, stomach upset, headache, flavor like/dislike, flavor difference from one brand to other etc. products would not be applicable for return. Please consult with the doctor before buying the product
Following shall NOT be eligible for return or replacement:
1.Damages due to misuse of product
2.Incidental damage due to malfunctioning of product
3.Any medicine which is used
4.Products with tampered or missing serial / UPC numbers
Any damage / defect which are not covered under the manufacturer’s warranty
Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered
In case of any queries, please write to our customer care on firstname.lastname@example.org or call us on +91-731-6537286
I need to return an item, how do I arrange for a pick-up?
You can Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.
Wherever possible we will facilitate the pick-up of the item. In case, the pick-up cannot be arranged by us, you can return the item through SpeedPost courier service and share tracking details and we will return the courier costs.
What are the modes of refund available after cancellation?
In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference.
In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction.
Once you have requested the cancellation of item(s) in your order, we will complete the cancellation and initiate the refund, depending on your preference.